FAQs

Facts

Q. What time is check in?
Check in is 4 PM
 
Q.  What time is check out?
Check out time is 10 AM
 
 
Q.  Do you have internet?
All of our Smoky Mountain Cabin Rentals have wireless internet.
 
Q.  How often is the hot tub cleaned?
The hot tub is drained and cleaned after each guest.
 

Q.  How close is the Vacation cabin rental to the entrance to the National Park?
The entrance to The Great Smoky Mountain National Park is under 15 miles from any of our cabins for rent.
 
 
Q.  How are payments made?
When on the cabin rentals page, scroll down to the section where you can input your dates.  Fill out the form and then click the "Book Now" or "Inquiry" button.  
 
 
Q. Can I bring pets?
Some of our vacation cabins do allow pets.   There is an additional charge for pets.   There are certain things we do ask if you are traveling with your pet.  Some are listed here.  There may be a weight limit for your pet.  Your pet must be crate trained.  Pets are to be crated while you sleep or if you need to leave them alone in the cabin for any reason.  Please clean up after your pet.  Your pet must be on a flea and tick program.   We ask that you keep your pets off the furniture.
 
 
Q. Is there a maximum number of people?
Most of our vacation home rentals hold up to 4 adults (2 couples) and 4 children.  See individual cabin for details.  We do have an additional fee for any adult in your group over 4 adults or 6 adults depending on the cabin.
 
 Q.  What  does the vacation rental provide?
 
 
Q. Are the roads steep and hard to maneuver?
Most of our cabins roadways are easily navigated.  However, it is a mountainous area, so you may encounter a short distance where you need to ascend a hill.  "Kiss the Clouds" cabin does have a requirement of 4 wheel drive or chains in the snow and ice.  The last three miles of your journey to the Preserves Resort are windy up and down roads.
 
 
Q.  Does the resort have a swimming pool?
Some of our mountain vacation homes have access to the resort's seasonal outdoor swimming pool.  The pool is not heated.  It is open from Memorial Day Weekend to Labor Day Weekend.
Smoky Mountain Splendor does not have a resort swimming pool.  There is a swimming pool at Honeysuckle campground http://honeysucklemeadowsrvpark.com/about-us/pool-info
 
Q.  Is there daily maid service?
The cleaning fee is to provide you with fresh linens when you arrive and to take away your trash after you depart.  There is no daily maid service.  If you need fresh towels or someone to take away your trash during your stay, there will be an additional charge.  We ask that you leave the cabin in as good a shape as you found it.  Please do not leave dishes in the sink or trash in the cabin.

 

Q.  Will there be trash pick up during our stay?  

Our Housekeepers will take your trash when they clean the cabin at the end of your stay.  There are public trash drop off stations that are free if you would like to drop your trash off during your stay.

Q.  Is there a grill at the cabin?

There is a park style charcoal grill at the cabin.

Q  What is your cancellation policy:

We understand that things do come up. We hope you understand that we depend on the rental income to pay the bills. We simply cannot afford to issue refunds if there is not enough time between your cancellation and the date of your stay to rent the property to another guest. 

We give a 94% refund if cancelled 60 days prior to your stay.  After that date, all money put towards your stay will be forfeited.

 

Q Do you require a security deposit?

You must provide a credit card for your security hold.  This is a soft hold that will fall off a week after your check out if there are no issues.  My software management program may drop the charge and reinstate during the week.  This is normal.  Please do not use a debit card.  If you use a debit card, the security deposit will be taken out of your account and held by your bank.  

 

Q. Do you offer travel insurance?

You can get travel insurance by going to:  https://www.travelprotection.insure/204.html.  Please read the policy to make sure it covers everything that may come up.

 

Q. What are you doing to keep your guests safe due to covid 19?

We are taking extra precautions to maintain a clean environment in our cabins.  We have initiated many new standards.  We have asked our cleaners to do things like 


  1. Sanitizing the pillow shams and comforters every clean.  
  2. Sanitizing every surface.  
  3. Pay extra attention to high traffic areas such as light switches, door knobs, cabinet handles, and other commonly touched surfaces.
  4. Spraying the cloth surfaces with disinfectant.  
  5. We have purchased air purifiers with germicidal UV lights to kill germs in the air. 
  6. We put our extra pillows and sheets in either plastic bags or under bed storage containers to keep them fresh and clean.

 

Q. Will the next payment due automatically come off of my credit card.

Your final payment as well as your security deposit hold will be automatic if you have booked directly on our website or booked through VRBO.

 

Q.  Is there a fire pit at the cabin?

There is no fire pit at the cabin.  If you booked "Nothin' But Views" or "Our Smoky Mountain View", there is a fireplace up at the amenities. Center.  You are welcome to bring your own wood and have a fire.  There are pocnic tales for you to utilize.  If you are staying at "Kiss the Clouds", there is also a fireplace at the amenities center.  As long as there is no wedding going on, you are welcome to utilize the fireplace.  There are rocking chairs in the pavilion.

 

Q.  If there a hair dryer in the cabin?

We have hair dryers in each of the cabins.  However, occoasionally someone will accidendtly packed the hair dryer before they leave and we do not notice that it is gone.

 

Q.  Is there an iron in the cabin?

We have irons in each of our cabins.  However, sometimes they seem to go missing.

 

Q.  Do you have contactless entry?

There is a combination lock on the front door.  You will get a 4 digit code.  There is no need to go to any office.